Merchant Support

• Initial Troubleshooting:

- Check Power Supply: Please verify that the power plug and adapter (if applicable) are securely connected, and ensure the power outlet is functioning normally.

- Verify Adapter Lock: Please check the adapter to ensure that the prong lock button is clicked securely into place.

- Reset the System: Unplug the station, wait for a few moments, and plug it back in to reset the device.

• Contact Support: If the station still does not turn on after following these steps, please contact us via Line Merchant.

• Initial Troubleshooting:

- Please unplug the station, wait for a few moments, and plug it securely back in to allow the system to perform an automatic reset.

- Please wait approximately 3 minutes, or until the screen returns to its normal display layout and the error code at the top corner of the screen disappears.

• Contact Support: If the error code persists or the system continues to malfunction, please report the issue via Line Merchant for further assistance.

• Initial Troubleshooting:

Key Indicator: The screen’s backlight will flash continuously.

- Please unplug the station, wait for a few moments, and plug it back in to reset the network connection.

- Please wait approximately 3 minutes or until the backlight remains steady (stops flashing), indicating that the system is ready for use.

• Contact Support: If the backlight continues to flash or the system remains offline, please notify our support team via Line Merchant.